Small and mid-sized healthcare organizations want to improve patient care, provide best-in-class service and operate more efficiently. Keeping that in mind, healthcare organizations are turning to IP telephony-based unified communications, or “UC,” solutions.
Avaya IP Office, a communications solution for SMBs, is becoming the choice of SMBs in healthcare and is choosing to improve patient and client service with efficiency. It helps them use unified communications to increase mobility, speed responses and automate tasks to reduce human latency.
Avaya IP Office 6.0 features new UC capabilities that deliver enhanced user experiences to employees in any location. These capabilities include advanced collaboration tools using voice, instant messaging, presence and video to drive a more productive and flexible workforce. Additionally, Avaya IP Office is now easier and more affordable for a key market segment. This enables the smallest of companies to cost-effectively implement the advanced communications and customer service functions of larger systems.
Companies such as IntrinsiQ, Bay Shore Medical and SPEAR Physical Therapy are a few of the healthcare organizations using Avaya IP office to help enhance service to patients and clients, while improving operations through communications.
IntrinsiQ, a 90-employee healthcare information systems company that is the premier source for U.S. oncology data and analysis, is the provider of IntelliDose, a software application that captures treatment details of over 17,000 patients a month. IntrinsiQ brought in Avaya IP Office with design and implementation expertise delivered by All Business Communications.
Avaya IP Office gives IntrinsiQ representatives reliable unified communications capabilities, keeping them accessible regardless of their location and highly responsive to client requests. Employees who are on the road use Avaya's Mobile Worker solution to maintain contact with clients via one number use it for a single extension for their mobile, home or office phones.
“With IP Office, we can improve service while gaining some significant savings,” said Becky Maung, manager of Network Operations at IntrinsiQ. “For instance, the system lets us simplify management, and easily oversee the phone system internally, which not only speeds processes, but also reduces support costs by $2,500 a year.”
“Moreover, the Avaya system costs 60 percent less than the total cost of the multi-year equipment lease of our previous system. It's this type of ROI improvement -- along with the ability to serve clients better -- that reinforces the value of Avaya IP Office,” Maung added.
Anamika Singh is a contributing editor for HealthTechZone. To read more of Anamika's articles, please visit her columnist page.Edited by
Kelly McGuire
