The growing healthcare market is leading some companies to invest more in technology communications to keep pace with the industry and better meet patients’ needs.
Under the deal, IgeaCare’s igeacom telephony-based nurse-call solution will integrate with the Samsung OfficeServ 7000 Series platform. The igeacom system features a central unit and peripherals that include wireless or hard-wired push-button and pull cords, as well as wireless pendants and wristbands. Using the power of the Samsung PBX, it connects all communications in the healthcare facility, including nurse call, door security, telephone system, wireless and local/long distance service.
The system offers real-time event notification and facility-wide monitoring capabilities as part of IgeaCare’s igeacom nurse-call system, which operates with the Samsung OfficeServ 7200 or 7400 platforms. Those features will enable facilities to measure staff responsiveness and capture detailed patient reports.
The agreement is part of the new Samsung Strategic Alliance Program, under which Samsung teams with innovative technology partners.
“With an aging population that is driving the need for more long-term services and a greater national focus on the quality of care provided by healthcare facilities, we expect demand for igeacom systems to continue to grow,” said Craig L. Steen, president, IgeaCare Systems USA, Inc., in a statement. “The Samsung OfficeServ platform is the perfect fit for the igeacom system because of its advanced digital and analog capabilities. In addition to the technological advantages, aligning with Samsung will allow us to leverage Samsung's national distribution footprint, strong sales force, product training, dedicated technical support, and marketing expertise to fully capitalize on the opportunities provided by these trends.”
Healthcare facilities are among some of the fastest adopters of the latest communications technology. And there’s a good reason.
According to the Assisted Living Federation of America, 10 million adults in America need long-term services and supports. By 2020, that number will hit 15 million. Sixty percent of those adults are over the age of 65.
“As the market for facilities that provide long-term services and supports continues to expand, competition among healthcare operations also will increase,” said Bart Kohnhorst, vice president - sales & marketing, Samsung BCS, in a statement. “The ability to offer enhanced, yet cost-effective resident services through systems such as the igeacom solution will provide a critical competitive edge.”
While the industry is growing, not all facilities can afford high tech solutions they need. So, IgeaCare devised an economical
application - its Apolo Dynamic Server “push” technology for Avaya’s
IP Browser phones.
IgeaCare recently announced its integration with Toshiba’s Strata CIX family of phone systems, which lets gives users access to built-in call-point escalation with programmable response parameters, call-point priority settings, and flexible routing schemes
. As TMC
reported, the technology helps ensure that every call is answered immediately.
In other news, Degama Software Solutions
announced plans to acquire IgeaCare. TMC’s Erik Linask
reported that the move would help Degama step into the healthcare space.
Edited by
Amy Tierney
